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Clients and sales

How to respond to a negative customer review

A reply to a bad review that calms the customer and shows everyone else you fix problems. Examples for Google, Instagram, and marketplaces.

Where it helps:Instagram

What’s on your mind?

For dating, flirting, and more.

Who are you texting?

86 / 1000
Paste their message or describe what you want to say. For example: ask them for coffee on Saturday…
Make it sound right

Choose one focus: tone, wording, role, presence, or cultural style. Language is a separate setting.

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For your chats onTinderBumbleInstagramTelegramWhatsApp

AI helps with the wording. Read your reply and add your own touch before sending. Privacy

Reply examples

  1. 1

    Hi! We’re sorry for the delay and for not keeping you posted — that shouldn’t happen. Please DM us your order number and we’ll make it right

  2. 2

    Thanks for telling us. You’re right, waiting a week with no updates is frustrating. We’re looking into it with the courier and will reach out today

  3. 3

    We’re really sorry this happened 😔 We’d like to fix it — send us your order number and we’ll offer a solution

🙋 Didn’t find your reply?

Ask the community — people will suggest what to say in your situation.

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Similar situations

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Reply right from Tinder, Instagram, and WhatsApp

Got a message? Tap Share, pick Flirtui, and get a reply without leaving the chat. You can dictate by voice too.

  • Reply from the Share menu
  • Voice input
  • Community and «Reply of the week»
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